Htc android phone troubleshooting


The HTC HD2 is a touch-screen Android smart phone. Android is an open source operating system that permits the HD2 to install third-party applications. The device has 512 MB of read only memory (ROM) and 448 MB of random access memory (RAM). It also has capacity for extra storage via a removable SD card. If you are experiencing problems using your HTC HD2 smart phone, it pays to troubleshoot it before sending it for repairs.This page tries to serve as a comprehensive listing of known issues and their fixes if available. Keep in mind running the Android operating system on non-supported devices (especially those meant to run Windows Mobile originally) is not really supported, especially since the versions of Android currently available are tailored to the T-Mobile/HTC G1, which has different hardware.So, got the OTA update alert last week for the ICS 4.0.4 uodate, and proceeded. Downloaded fine, but since then the phone has just become a £40per month paperweight!

Can’t access Android Market or any internet services even on WiFi, sitting 3 feet from my wifi hub!

Spoke to HTC – called 4 times today – 1st time lady dropped the call, 2nd call the chap told me to do a factory reset which I did – still no internet connection, still an expensive paperweight, 3rd call the chap I spoke with – Johann was his name, when I told him of my frustrations and problems and that I needed the phone to work as a smart phone, not a paperweight, he then told me that he was working unpaid overtime on a Saturday – I told him that I had to have my phone as it was my lifeline, I wasn’t working and not earning, and told him that with respect, I wasn’t interested in his problems – just wanted my phone sorted out – he hung up on me – what a cheek. I had called to get some further advise on the reset – its still not working.

Called a 4th time and arranged for the phone to be taken back for repair – the kick in the teeth of it all is that I will be without a phone whilst off for repair and if it needs a repair that is deemed out of warranty, and I want the phone back unrepaired (it still works as a phone, but nothing else!), then it would cost me £23.

Anyhow the chap I spoke with said that once in a while some phones get bad update downloads which once done can’t be rolled back, so it’s a HTC issue, but I might end up with having to pay for the fix!!

Have been a huge fan of HTC for many years now, but with attitudes like I encountered today on the telephone, I am considering defecting to either Apple or to a Samsung handset.

Surely all the BETA testing of software should account for all sorts of issues, and not be released if even a small percentage of phones end up faulty following the OTA update?

If it was a faulty download why shoudl I be responsible for repairs – that is of course if HTC find that the phone is deemed to be out of warranty, which lets face it, they might be inclined to do just to be able to charge for a new handset – how would I ever be able to counter their claim that it was deemed to be out of warranty – the warranty should protect the consumer, but ultimately it protects the manufacturer.

ThIs update to Android 4.0.4 has been the worst thing that I have done on my phone – the last update went smooth as silk, with no need to factory reset.It took a couple of attempts, with the O2 guy on the line, but basically it was a proper hard factory reset – going in to the root menu and doing a reset from there, not the soft factory reset that is instantly accessible on the phone. By Hard Reset, I mean power off, and then power on with the volmue down button pressed until you get to the hidden menu/routines.

Once I had done the reset, I then still had some WiFi issues and had to play about with internet access using 3G initially and then toggling the WiFi on/off button – got it working eventually. Seems that there may have been a glitch when I downloaded the update and I couldn’t switch WiFi on, even though it was indicating as on, it was not receiving any signal.

If the application appearance seems wrong, (buttons off screen, huge icons, etc.) it is a resolution issue, as the Kaiser’s screen is QVGA (320x240px) whereas the HTC Dream/G1′s screen is HVGA (480x320px). Many applications are designed specifically for HVGA resolution, and as a result have formatting issues on other devices. See the mddi.width_and_mddi.height of the Boot Options page to learn how to use non-native resolutions on your device.Currently, the way Android works is that there are two files (system.img and data.img) that together make up the equivalent of the internal storage for the Android device. The SD card is then seen as separate. Currently, Android does not write to the internal flash (where Windows Mobile is installed) at all. A limitation of Android is that applications can only be installed to the internal storage. For current purposes, the data.img file (which is where all installed applications and other data is stored) is released with either a 64MB or 128MB file, some of which is already in use. EVEN IF YOUR SD CARD IS 2/4/8GB, YOU ARE STILL LIMITED TO THE SIZE FOR INSTALLING APPLICATIONS! If Android shows you as still having space in the “Internal phone storage” section of the “SD card & phone storage” settings menu, but you continue to receive the warnings, try completely reinstalling Android. If the problem still persists, you probably have a faulty SD card.

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